Analytics
Conversation intelligence in real time
Monitor KPIs, conversation quality, lead sources, and agent performance from a unified enterprise dashboard.
CH 05 · Analytics200 × 200X 000One stroke
CH 01Analytics
Key capabilities
Analytics workspace
- Conv.
- Leads
- CSAT
- 01Live KPI Cards
- 02Conversation Trends
- 03Lead Source Breakdown
- 04Agent Scorecards
- 05Exportable Reports
- 06Custom Dashboards
CH 02Platform
Enterprise control center
Monitor KPIs, sources, and conversation outcomes from one dashboard.
Overview
Real-time conversation intelligence
- Total Conversations
- 12,480+12.4%
- Qualified Leads
- 3,214+8.1%
- Appointments
- 986+18.2%
- Conversion Rate
- 24.8%+3.1%
- WhatsApp48%
- Voice28%
- Web16%
- Video8%
Recent Conversations
- Aisha KhanWhatsAppProperty inquiryQualified
- Rohan GuptaVoiceLoan eligibilityIn progress
- Meera IyerVideoAppointmentBooked
- Vikram ShahWebProduct questionHanded off
Line open
Ready to transform every conversation?
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