The documents behind the service

What information is processed, why, who it is shared with and the rights individuals have.

• Covers account, customer, communications, technical and billing information.
• Explains AI processing, telephony and recording, data sharing and retention.
• Describes how individuals can exercise their privacy rights.

The agreement governing access to and use of the NaviCS AI platform and services.

• Sets out account security, customer responsibilities and acceptable use.
• Addresses AI-generated output, automated actions and third-party services.
• Covers customer data ownership, suspension and termination.

Prohibited and restricted uses of the services, including automated communications.

• Prohibits fraud, impersonation, phishing, malware and unauthorized access.
• Restricts unlawful or unauthorized automated calls, messages and email.
• Bars relying solely on AI output where the law requires human review.

The limits of AI output and the responsibilities that come with using it.

• Explains that AI output may be inaccurate, incomplete or biased and should be reviewed.
• Requires appropriate human oversight for AI-powered workflows.
• Lists prohibited AI uses and expectations on transparency.

Rules for voice calling, recording, transcription and automated voice agents.

• Covers consent, call recording, caller identification, opt-outs and calling hours.
• Defines recording states and when recording must not proceed.
• Addresses recording access, deletion and emergency-service limits.

Contract terms for personal data NaviCS AI processes on a customer's behalf.

• Defines roles, processing instructions, categories of data and data subjects.
• Sets out security measures, subprocessors and international transfers.
• Covers assistance with data subject requests, incidents, retention and deletion.