Trust Center
How we earn the right to handle your conversations
Everything a security, legal or procurement team asks about NaviCS AI — organised into six areas, each with the detail behind it.
01of 06
Assurance you can verify
4 topics
Certifications
Assurance you can verify- Verified certifications only
- Security review support
- Control summary
- Contract pack
Governance
AI that stays accountable- Human oversight
- Configured, not improvised
- High-impact decision safeguards
- Transparency to individuals
- Accuracy and verification
Compliance
Clear roles, documented obligations- Controller and processor roles
- Data subject requests
- Calling and messaging rules
- Subprocessors
- International transfers
- Retention and deletion
Security
Controls around every conversation- Authentication and access control
- Tenant isolation
- Credential protection
- Audit logging
- Monitoring and abuse prevention
- Incident response
Protocols
How agents behave on a live call- Recording consent
- Opt-out and do-not-contact
- Caller identification
- Human hand-off
- AI disclosure
- Emergency calling limits
Policies
The documents behind the service- Privacy Policy
- Terms of Service
- Acceptable Use Policy
- AI Usage & Responsible AI Policy
- Telephony & Voice Calling Policy
- Data Processing Agreement
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Running a vendor-risk review?
Send us your questionnaire. The team that operates the platform will complete it and walk your security team through the answers.